Frequently asked questions
Answers, in plain language
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Services
Do you provide care in assisted living facilities?
Yes. Our caregivers serve clients wherever they call home — private residences, assisted living and memory care communities, and during hospital stays.
Getting started
How quickly can care begin?
Often within 24–48 hours of your assessment. For urgent hospital discharges we can usually arrange same-day coverage while a full care plan is completed.
Getting started
Will we meet the caregiver before care starts?
Absolutely. We introduce the matched caregiver before the first visit, and you always have the final say. If the fit isn’t right, we’ll find someone who is.
Costs & billing
What are your minimum hours and contract terms?
Our minimum visit is two hours. We never require long-term contracts — care continues as long as it works for your family, with 24 hours’ notice to pause or change anything.
Costs & billing
Is home care covered by insurance or Medicare?
Medicare doesn’t cover non-medical home care, but long-term care insurance, VA benefits and some Medicaid programs do. We’ll help you review every option in your free consultation.
Quality & safety
How do you screen your caregivers?
Every caregiver passes a multi-state background check, reference verification, in-person interviews and our own training program — plus ongoing supervision and annual re-training.